We understand the importance of business continuity not only from a company and system's performance perspective but also from a user's. As such we will support you, your website(s) and business system(s) that have been developed by Rocktime according to structured warranty, support and service-level agreements (SLA) to give you peace of mind and confidence that your investment in us is well founded.
Our robust internal processes and procedures managed through our own CRM system ensures that we manage our relationship with you no matter what the scale of the system(s). As we are ISO 9001 ISO 27001 accredited you can be confident that we conduct regular audits and constantly improve upon the services that we offer.
We offer various levels of support to help balance cost/ justification with our response times with the option of increasing crisis management response up to 24/7.